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tkb1971 collects only the information needed to run your account, process wallet activity through Rocket and Upay, and keep your session secure. This policy tells you exactly what we collect, why we hold it, and how you can review or correct it — with access subject to your local law and eligible regions.
When you open an account with us, we collect the registration details you submit — name, contact information and login credentials. Where you use a local payment method such as Rocket or Upay to move funds through your account wallet, the transaction reference and amount are recorded against your account history. We do not store your full Rocket or Upay PIN; we receive only the confirmation reference that the payment rail returns to us after a completed instruction. We also collect device and session data — browser type, IP address and pages visited — to maintain platform security and diagnose access problems. This data is not sold to third parties. It may be shared with payment processors solely to complete a transaction you have authorised, or with technical partners who support platform operation under data-handling obligations. Cookies are used to keep your session active and to remember preferences you set in your account. You can manage cookie behaviour through your browser settings; turning off cookies may affect how your account session loads. Retention periods for account data follow the requirements of applicable law in the regions where this service is available, and we delete or anonymise records when they are no longer needed for the purpose they were collected.
This policy covers the data we handle directly through tkb1971. It does not extend to third-party services you reach through our platform, and it does not override the data practices of payment networks such as Rocket or Upay, which operate under their own terms. Understanding the boundary helps you know where to direct questions.
Any information you submit when creating or updating your account — including login credentials, contact details and identity verification steps — falls within this policy. We control how that data is stored and who can access it.
Transaction references logged in your account wallet are covered here. The underlying Rocket or Upay network records are governed by those services' own privacy terms, not ours. We hold only the reference data returned to us.
Session cookies, browsing behaviour on our pages and preference data are within scope. This covers the pages you visit, how long a session lasts and which account sections you open, used for security and service improvement only.
Links to external sites, game studios and payment gateways take you outside this policy's scope. We do not control the data practices of those services, and we encourage you to read their privacy notices directly before sharing information with them.
You have concrete options available to you when it comes to the information we hold. Reviewing what we store, correcting errors and raising questions are all actions you can initiate directly. The steps below outline the practical routes available, subject to the verification requirements we apply to protect account security. Where a right depends on your local jurisdiction, we will let you know at the point you raise the request rather than making a blanket promise here. We aim to acknowledge any privacy-related request through our published support route within a reasonable period, and we keep a record of the request and our response against your account. If you believe a correction is overdue or your request was not addressed, the FAQ section at the bottom of this page covers escalation steps.
Open your account dashboard and navigate to the account history or transaction log section. That view shows the data points we hold about your session activity and wallet movements. For a fuller data summary, contact support through the live chat route.
Login details, contact information and display preferences can be updated directly in account settings. For identity-verified fields, a support request is required so we can apply the necessary security check before making the change.
If something in this policy is unclear or you have a specific question about your data, our support team handles privacy queries through the same live chat and email routes used for account help. Raise it there and reference this policy page.
Where local law entitles you to request deletion or restriction of your data, submit that request through email support. We will confirm what action is possible given applicable legal retention requirements in your eligible region.
We handle privacy-related questions through the same support routes available for general account help. There is no separate privacy helpline — use the channels below, note that your query is about this policy, and we will route it appropriately. Availability depends on the published support schedule shown in the help section of your account.
Open the chat icon from any page while signed in to your account. State that your query relates to privacy or data held on your account. This is the route for urgent access or correction requests.
Send your privacy request to the support email address published in the contact section of this site. Include your account username and describe the specific data point or action you are requesting. We log every email request.
The help section inside your signed-in account area includes a written contact form. Use it for non-urgent privacy questions or to request a copy of your data summary. Responses are sent to your registered contact address.
We apply access controls, encrypted session handling and retention schedules to keep account data in order. Our approach is built around the principle that we hold only what is necessary and discard it when it is no longer needed.
Account sessions use encrypted connections. This covers the login flow, wallet instructions through Rocket or Upay, and any account-settings changes you make. Your credentials are not transmitted in plain text at any point in that flow.
Cookies used on this site serve session continuity and preference memory. You can adjust cookie permissions in your browser at any time. Disabling certain cookies may affect account session persistence but does not block access to published support routes.
We retain account records for the period required by applicable law in the eligible regions where this service operates. When a record is no longer needed for the purpose it was collected, we delete or anonymise it. Transaction references tied to Rocket or Upay movements follow the same schedule.
Access to account data inside our systems is limited to staff roles that require it for account operations, payment processing and security review. Data is not sold. Any third-party data processor we use operates under a written obligation to handle your information only for the task assigned.
These are the questions we hear most often from account holders about privacy, data access and how we handle the information tied to their account and wallet activity.
We hold the registration details you submitted, your login credentials in hashed form, contact information, session logs and wallet transaction references from Rocket or Upay activity. You can see the transaction layer in your account history. For a full summary, contact us through live chat or email support.
You can submit a deletion request through our email support route. We will confirm which records can be removed and which must be retained under applicable law in your eligible region. Legal retention requirements — for example, financial transaction references — may mean some records are kept for a set period even after a request.
We share data only where it is necessary to complete a transaction you have authorised — for example, passing a payment reference to Rocket or Upay — or where a technical partner supports platform operation under a data-handling obligation. We do not sell personal data, and we do not share it for marketing by third parties.
Contact details and preferences that are not identity-verified can be updated directly in account settings. For fields that went through identity verification — such as your registered name — raise a support request through live chat or email. We apply a security check before making that type of change.
Cookies keep your session active and remember account preferences. You can adjust or block cookies through your browser settings. Turning off session cookies may affect how your account loads between pages, but it will not prevent you from reaching support or reading this policy page.
If you submitted a request and did not receive a response or believe the outcome was incorrect, send a follow-up to the same email support address and reference your original request date. We log all privacy queries, so the support team can locate the original record and review the action taken.